Channel Integration Overview
eeV.ai supports multiple communication channels and CRM integrations to centralize your customer support operations.
Supported Integrations
Communication Channels
- Email: Traditional email support with SendGrid integration
- Live Chat: Real-time website chat widget
- WhatsApp Business: WhatsApp Business API integration
- Voice/Phone: Twilio-powered voice communications
CRM Systems
- Freshdesk: Complete ticketing system integration
- Zendesk: Full-featured help desk integration
- Zoho: Comprehensive business suite integration
Analytics Platforms
- Google Analytics integration
- Custom analytics endpoints
- Performance monitoring tools
Integration Benefits
Unified Dashboard
- Single interface for all channels
- Centralized conversation management
- Consistent customer experience
Automated Workflows
- Cross-channel conversation routing
- Automatic ticket creation
- Intelligent escalation
Data Synchronization
- Real-time data sync across platforms
- Unified customer profiles
- Comprehensive reporting
Integration Process
- Select Integration Type: Choose from CRM, Communication, or Analytics
- Provide Credentials: Enter API keys and authentication details
- Configure Settings: Set up channel-specific preferences
- Test Connection: Verify integration functionality
- Enable Integration: Activate the integration for use
Security Considerations
- All integrations use secure API connections
- Credentials are encrypted and stored securely
- Regular security audits and updates
- Compliance with data protection regulations
