User and Role Management
eeV.ai provides comprehensive user and role management capabilities to organize your team and control access to platform features.
Overview
The user management system includes:
- Role-Based Access Control (RBAC): Fine-grained permissions
- User Management: Add, modify, and remove team members
- Department Organization: Group users by departments
- Permission Management: Control feature access per role
User Types
Super Admin
- Full platform access and control
- Can manage all users, roles, and settings
- Access to system-level configurations
- Can view all analytics and reports
Agent Admin
- Operational dashboard access
- Can handle tickets and conversations
- Limited administrative capabilities
- Access to relevant analytics
Permission Categories
- Integration Management: View, add, modify, remove integrations
- Agent Management: Configure and manage AI agents
- Knowledge Base: Manage articles, categories, and content
- Analytics & Reports: View, create, export reports
- User Management: Manage users, roles, departments
- Ticket Handling: Create, modify, assign tickets
- Conversations: View, start, transfer conversations
- Live Interactions: Manage live chat sessions
- Settings: Configure system, security, notifications
