Introduction to eeV.ai
eeV.ai is a comprehensive, enterprise-grade customer support platform that leverages artificial intelligence to manage and automate customer interactions across multiple channels.
Key Features
- Multi-Channel Support: Manage customer interactions across Email, Live Chat, Phone, and WhatsApp
- AI-Powered Agents: Configure intelligent AI agents with customizable confidence thresholds
- Real-time Analytics: Track sentiment analysis, resolution rates, and customer satisfaction
- Knowledge Base Management: Create and organize articles with file extraction support
- Role-Based Access Control: Comprehensive RBAC with Super Admin and Agent Admin roles
Platform Overview
eeV.ai provides two main dashboards:
Super Admin Dashboard
Complete platform management including:
- Agent configuration and management
- User and role management
- Integration setup (CRM, communication channels)
- Knowledge base administration
- System settings and security
- Analytics and reporting
Agent Admin Dashboard
Day-to-day operations including:
- Ticket handling and management
- Live chat interactions
- Conversation monitoring
- Knowledge base access
- Performance analytics
Getting Started
- Sign Up: Create your eeV.ai account
- License Setup: Enter your license key during onboarding
- Team Setup: Add team members and assign roles
- Integration: Connect your communication channels and CRM
- Knowledge Base: Upload documents and create articles
- Agent Configuration: Set up AI agents with appropriate settings
Your platform will be ready to handle customer interactions across all configured channels.
