Stay up to date with new features, improvements, and fixes to eeV.ai
Added inbound and outbound voice calling with real-time conversation logging and transcription.
Introduced native push notifications for assignment updates, escalations, and system alerts.
Introduced the User & Role Management to centralize staff data.
Debuted the knowledge base with document upload, draft, and edit capabilities for richer self-service content.
Real-time sentiment detection helps identify frustrated customers and automatically escalate to human agents.
Added AI confidence scoring to gauge response reliability and improve agent oversight.
Improved indexing speed and accuracy; added email integration for seamless content updates.
Released full WhatsApp Business API integration with multi-agent support for scalable customer conversations.
Fixed outbound email delivery problems and improved server authentication reliability.
Corrected phone-number formatting errors and added global settings for regional prefixes.
Resolved issue where saving notification preferences failed silently; added recipient management for alerts.