Privacy Policy

We collect information you provide directly to us, including: Account Information: When you register for an account, we collect your name, email address, company name, and password. Knowledge Base Content: Documents, text, and other materials you upload to your knowledge base for AI processing. Customer Conversation Data: Messages, emails, phone transcripts, and other communications processed through our Service. Usage Information: How you interact with our Service, including features used, pages visited, and time spent. Device Information: IP address, browser type, operating system, and device identifiers. Payment Information: Credit card details and billing information (processed securely through our payment processor).

We use the information we collect to: Provide the Service: Process customer inquiries using your knowledge base, generate AI responses, and deliver multi-channel support. Improve Our Service: Analyze usage patterns to enhance features, fix bugs, and optimize performance. Communicate With You: Send service updates, security alerts, and support messages. Billing and Payment: Process payments and prevent fraud. Comply With Legal Obligations: Respond to legal requests and prevent illegal activity. Train AI Models: We may use aggregated, anonymized data to improve our AI models, but we NEVER use your specific knowledge base content or customer conversations to train models for other customers.

We retain your data for as long as your account is active or as needed to provide you the Service. You can request deletion of your data at any time by contacting our support team. Upon account termination, we will delete your data within 30 days, except where we are required to retain it for legal, regulatory, or security purposes. Backup copies may persist for up to 90 days.

We do not sell your personal information to third parties. We may share your information only in the following limited circumstances: Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics) under strict confidentiality agreements. Legal Requirements: When required by law, subpoena, or court order, or to protect our rights and safety. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. With Your Consent: When you explicitly authorize us to share specific information.

We implement industry-standard security measures to protect your data: • AES-256 encryption for data at rest • TLS 1.3 for data in transit • Regular security audits and penetration testing • SOC 2 Type II certified infrastructure • Role-based access controls and multi-factor authentication • Automated backup systems with geographic redundancy • 24/7 security monitoring and incident response While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

eeV.ai is based in the United States, and your information may be processed in the US or other countries where we or our service providers operate. These countries may have data protection laws that differ from your country. We implement appropriate safeguards, including Standard Contractual Clauses, to ensure your data is protected regardless of where it is processed.

Depending on your location, you may have the following rights: Access: Request a copy of the personal information we hold about you. Correction: Request correction of inaccurate or incomplete information. Deletion: Request deletion of your personal information (subject to legal retention requirements). Portability: Receive your data in a structured, machine-readable format. Objection: Object to processing of your personal information for certain purposes. Restrict Processing: Request limitation of how we use your information. Withdraw Consent: Withdraw consent for processing where we rely on consent as the legal basis. To exercise these rights, contact us at privacy@eev.ai. We will respond within 30 days.

We use cookies and similar tracking technologies to collect usage information and improve your experience. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy. Disabling cookies may limit certain features of the Service.

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.

Our Service is not directed to children under 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our Service at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: privacy@eev.ai Address: Moore House, Herbert Macaulay Road, Yaba, Lagos, Nigeria Data Protection Officer: dpo@eev.ai