Knowledge Base Articles
Create comprehensive, well-structured articles that provide valuable information to customers and train AI agents effectively.
Article Creation
Rich Text Editor
eeV.ai provides a powerful Tiptap-based editor with advanced formatting capabilities:
Text Formatting
- Basic Formatting: Bold, italic, underline, strikethrough
- Headings: H1-H6 hierarchical structure
- Lists: Bulleted and numbered lists
- Links: Internal and external hyperlinks
- Code Blocks: Syntax-highlighted code snippets
Advanced Features
- Tables: Structured data presentation
- Images: Inline image embedding
- Videos: Video content integration
- Callouts: Highlighted information boxes
- Collapsible Sections: Expandable content areas
Article Structure
Essential Components
- Title: Clear, descriptive article title
- Introduction: Brief overview of the topic
- Main Content: Detailed information and instructions
- Conclusion: Summary and next steps
- Related Articles: Links to relevant content
Content Organization
- Logical Flow: Sequential information presentation
- Clear Headings: Descriptive section titles
- Scannable Format: Easy-to-read structure
- Visual Elements: Images, diagrams, and videos
Article Management
Article Lifecycle
Draft Stage
- Work in Progress: Incomplete articles
- Collaboration: Multiple authors and reviewers
- Version Control: Track changes and revisions
- Preview Mode: Review before publishing
Review Process
- Content Review: Accuracy and completeness check
- Editorial Review: Grammar and style verification
- Technical Review: Technical accuracy validation
- Approval Workflow: Multi-stage approval process
Publication
- Publishing: Make articles live and searchable
- Scheduling: Set future publication dates
- Notifications: Alert stakeholders of new content
- Distribution: Share across channels
Article Properties
Metadata
- Category Assignment: Organize articles logically
- Tags: Flexible content labeling
- Author Information: Content creator details
- Publication Date: When article was published
- Last Updated: Most recent modification date
SEO Configuration
- Meta Title: Search engine title
- Meta Description: Search result snippet
- Keywords: Relevant search terms
- URL Slug: SEO-friendly article URL
Access Control
- Visibility Settings: Public, internal, or restricted
- User Permissions: Role-based access control
- Customer Segments: Targeted content access
- Geographic Restrictions: Location-based availability
Content Quality
Writing Best Practices
Clarity and Conciseness
- Simple Language: Use clear, accessible terminology
- Short Sentences: Improve readability
- Active Voice: Direct, engaging writing style
- Specific Examples: Concrete illustrations
Structure Guidelines
- Logical Organization: Sequential information flow
- Consistent Formatting: Uniform style throughout
- Visual Hierarchy: Clear heading structure
- Scannable Content: Easy-to-skim format
Technical Accuracy
- Fact Checking: Verify all information
- Regular Updates: Keep content current
- Expert Review: Subject matter expert validation
- Testing: Verify procedures and instructions
AI Training Optimization
AI-Friendly Content
- Clear Structure: Well-organized information
- Comprehensive Coverage: Complete topic coverage
- Consistent Terminology: Standardized language
- Contextual Information: Background and context
Training Enhancement
- Question-Answer Format: FAQ-style content
- Step-by-Step Instructions: Procedural guidance
- Common Variations: Alternative phrasings
- Edge Cases: Unusual scenarios and solutions
Article Analytics
Performance Metrics
Usage Statistics
- Page Views: Article visit counts
- Time on Page: Reader engagement duration
- Bounce Rate: Single-page visit percentage
- Search Rankings: Position in search results
User Interaction
- Feedback Ratings: User satisfaction scores
- Comments: Reader questions and suggestions
- Social Shares: Content sharing frequency
- Download Counts: File download statistics
AI Utilization
- AI References: How often AI uses the article
- Response Accuracy: AI response quality metrics
- Customer Satisfaction: AI-assisted interaction ratings
- Training Effectiveness: AI learning improvement
Content Optimization
Performance Analysis
- Popular Content: Most accessed articles
- Search Gaps: Missing content identification
- User Feedback: Reader suggestions and complaints
- Competitor Analysis: Industry content comparison
Improvement Strategies
- Content Updates: Regular information refresh
- Format Enhancement: Improved visual presentation
- SEO Optimization: Better search visibility
- User Experience: Enhanced readability and navigation
Advanced Article Features
Interactive Elements
- Embedded Widgets: Interactive tools and calculators
- Forms: Data collection and feedback
- Surveys: User opinion gathering
- Quizzes: Knowledge testing and engagement
Multimedia Integration
- Video Tutorials: Step-by-step visual guides
- Audio Content: Podcasts and voice explanations
- Interactive Images: Clickable diagrams and maps
- Document Embedding: PDF and presentation integration
Collaboration Features
- Multi-author Support: Team content creation
- Comment System: Internal collaboration
- Version History: Change tracking and rollback
- Approval Workflows: Quality control processes
