Introduction to Security & Privacy in eeV.ai
Protecting customer data and ensuring privacy are foundational to eeV.ai. This guide introduces the core principles, built-in safeguards, and best practices you need to keep information secure while delivering exceptional support.
What You'll Learn
- How eeV.ai encrypts data in transit and at rest
- Built-in compliance tools for GDPR, CCPA, and more
- Setting up secure user authentication
- Managing roles and permissions
- Monitoring and incident response basics
Who Should Read This
- Administrators configuring the platform
- Compliance officers auditing data practices
- Developers integrating eeV.ai with other systems
- Support managers handling sensitive customer data
Security & Privacy at a Glance
| Feature | Benefit |
|---|
| AES-256 encryption | Keeps data unreadable to unauthorized parties |
| SOC 2 Type II controls | Meets enterprise-grade trust standards |
| Granular roles | Limits access to only what each user needs |
| Audit logs | Provides a complete trail of every action |
| 72-hour breach notification | Helps you meet regulatory timelines |
Next Steps
- Review the Data Encryption & Security article to understand technical safeguards.
- Follow the GDPR Compliance Guide if you serve EU customers.
- Configure User Authentication to secure staff accounts.
- Set up Access Control & Permissions to enforce least-privilege access.
- Enable Multi-Factor Authentication for an extra layer of protection.
Tip: Start with encryption and authentication settings—these two areas provide the biggest security gains for the least effort.
